Game won't start

[ronnie_j]

Hello,

I have the GOG version and tried installing it manually and using their GOG Galaxy client. Every time I try to start the game, it immediately crashes. Occasionally a crash report will appear (see attachment 'kharak_crash.png') but not under all circumstances.

What I've tried so far:
- Changing game to run in various Compatibility Modes (Vista, 7) and as Administrator
- Updated DirectX to most up to date version
- Tried downgrading back to DX9
- Uninstall/reinstall MS Visual C++ 2015, both x64 and x86 versions

I have already consulted with GOG's support team but so far no avail. Any further assistance is much appreciated.

Thank you.

[BBI-iain]

Hey Ronnie,

Unfortunately the GoG client was a collaboration between Gearbox and GoG so I am unlikely to have any helpful insights to your problem. Still, I will get one of our programmers to take a look at the log see if they can find anything.

Have you reached out to Gearbox customer support?

Can you upload a DxDiag output for us?

Cheers,

Iain

[ronnie_j]

Hi Iain,

I haven't reached out to Gearbox yet but will do so now. I have attached the DxDiag as requested.

Thank you.

[BBI-iain]

Did you have any luck with Gearbox Customer Support?